max389 Platform Account Terms

Creating Your max389 Account

To open an account on max389, you must provide accurate personal information: full name, date of birth, email, phone number, and location. We use this data to verify your identity and comply with anti-money-laundering regulations. False or misleading information is grounds for immediate account suspension and forfeiture of your balance.

We require that you meet the minimum age set by your jurisdiction's applicable law. We do not enforce a universal age threshold; instead, we defer to local regulation. By completing registration, you confirm that you meet all eligibility requirements under your jurisdiction's law.

Your account credentials (username and password) are for your use only. You are responsible for keeping them secure. We do not share credentials with third parties, and we will never ask you for your password via email or chat. If you suspect unauthorized access, change your password immediately and contact our support team.

Deposits and Account Balance

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Your deposit is credited to a unified account balance used across all max389 products—sportsbook, live dealer, slots, and esports. No separate casino wallet or conversion is required.

Deposit processing times vary by payment method. Digital wallets (mobile banking, local payment, online payment) process instantly. e-wallet and bank transfers settle within standard banking windows, typically same business day. We do not charge deposit fees; your payment provider may apply their own fees per their terms.

Once credited, your balance is live immediately. You may wager, withdraw, or move funds between product categories without restriction, provided you maintain a positive balance.

Withdrawals and Settlement

Withdrawal requests are processed to your source deposit method. Before your first withdrawal, KYC verification (photo ID and address proof) is mandatory. This is a one-time check; subsequent withdrawals do not require re-verification unless we detect suspicious activity.

Withdrawals settle per your payment provider's window—typically same business day for bank transfers, and within hours for digital wallets. We do not charge withdrawal fees. Your payment provider may assess their own fees per their service agreement.

If we detect unusual patterns (rapid deposit-and-withdrawal cycles, multiple failed KYC submissions), we may delay withdrawal processing for fraud review. We notify you of any delay via email and aim to resolve within 24 hours.

Bonus Terms and Promotional Credits

We occasionally offer deposit bonuses and promotional credits. All bonus terms are disclosed at claim time. Typical conditions include:

• Play-through requirement: you must wager the bonus amount a set number of times before you can withdraw it. Example: a our matching offer bonus with 25× play-through requires you to wager the bonus 25 times before it becomes withdrawable.
• Expiry: bonuses expire 14 days after issue if unused.
• Withdrawal restriction: bonus funds cannot be withdrawn until the play-through is met. Earned winnings from bonus funds may be withdrawable independently.
• Market restrictions: some bonuses may exclude certain game types (e.g., not valid on Liga 1 betting) or apply only to sportsbook.

We track bonus balances separately from your main balance in your account dashboard. You can see active bonuses, play-through progress, and expiry dates at any time. We do not offer bonuses through unauthorized third-party promoters; if you receive an unsolicited bonus link, it may be a scam.

Prohibited Conduct and Account Restrictions

We prohibit the following on max389:

• Using multiple accounts. One person, one account. If we detect account duplication or collusion, all linked accounts are closed and balances forfeited.
• Automated betting (bots, scripts, or API misuse). All wagers must be placed manually by the account holder.
• Matched betting or arbitrage betting designed to exploit bonus terms. While normal betting is permitted, systematic bonus farming is grounds for closure.
• Defamation, harassment, or abusive language toward staff or other users.
• Attempted account takeover, phishing, or exploitation of security vulnerabilities.

Violation of any prohibition results in immediate account suspension. We may forfeit your balance if we confirm fraud or prohibited conduct. We report suspicious activity to relevant authorities where required by law.

Settlement and Market Rules

All max389 markets (sportsbook, live dealer, esports) settle based on official results published by the relevant authority—league organisers, tournament operators, or casino systems. We do not accept disputes over odds or market availability once a market is closed and outcome-locked. Settlement is automatic; no manual approval is needed.

If a market is voided (match cancelled, fixture postponed indefinitely), stakes are typically returned. If a fixture is rescheduled, the market remains open until the match concludes. Details are disclosed per market type in our sportsbook and casino rule pages.

Disputes over settlement must be raised within 48 hours of market closure. We investigate and respond within 5 business days. If you remain unsatisfied, you may escalate to our compliance team for review, with a final response within 10 business days.

Market Lock

Once a market is marked as "in-play" or "match started," no new orders are accepted. Pre-match orders are locked at those odds.

Void Market

If an official result is cancelled or disputed, we may void the market and return stakes to all backers. This is rare and disclosed per market type.

Settlement Window

Most markets settle within 24 hours of official result confirmation. International events may take longer due to timezone and verification delays.

Regional Considerations and Availability

Our max389 sportsbook maintains consistent rules across all operating regions—Jakarta, Surabaya, Bandung, Medan. Payment method availability may vary by region; we prioritise locally prevalent methods. During holidays (Idul Fitri, Idul Adha, Imlek) and major events (Piala Indonesia finals, Champions League matches), market availability and support response times may fluctuate.

We maintain English-language customer support via in-app chat and email. Response times are typically within one business day for standard inquiries. During peak periods or holidays, response may extend to 2–3 business days.

Our Commitments and Your Rights

You have the right to close your account at any time. Remaining balance is returned to your registered withdrawal method within 10 business days. Account closure is permanent; re-opening requires new registration and full KYC verification.

You have the right to request a copy of your personal data or request deletion (where applicable under local law). Contact our compliance team via in-app support to initiate a data subject access request. We respond within 30 days.

If you believe we have violated these terms or acted unfairly, you may lodge a formal complaint via email to our support address (provided in your account dashboard). We investigate all complaints and respond within 15 business days with our findings.